We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt/packing slip proof of purchase.
To start a return, you can contact us at info@amoena.com.
Once your return is accepted, please send to the following address:
Amoena USA
Order Number ####
980 Cobb Place Blvd, Suite 200
Kennesaw, GA 30144
Please write your order number clearly on the outside of the package.** This is required for us to identify and process your return.
You can always contact us for any return question at info@amoena.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@amoena.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We hope that you are pleased with your purchase...
All Items ordered from Amoena.us must be returned within 30 days of order date by accessing “My Account.”
Items covered by this policy must be returned in new condition to us within 30 days of the order date for this policy to apply. Item(s) must be returned in new condition with all tags, safety labels, any paperwork.
Any item(s) returned in worn, torn, washed condition, or missing safety labels within and after 30 days will not be accepted.
Any return received without an Order Number written on the outside of the return box will not be processed and can be subject to returned to sender.
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Simply, login to your account, click “View Your Order History,” then select the order in which you would like to return. Once your order opens, click the “Return Products” box. Just enter the item quantity for the item that you are returning and end your return’s process by clicking “Create Return.”
WRITE:
Write the (Order Number ####) on the side of the box; large and clear enough to be seen. The Order number can be found on your packing slip
PACK:
Securely pack all returning items in the box and tape the box closed.
SHIP:
Amoena USA
Order Number ####
980 Cobb Place Blvd, Suite 200
Kennesaw, GA 30144
Take the package to your closest shipping carrier (US Postal, FedEx, or UPS) location for you to process.
Refund Procedures:
Be sure to write your (Order Number ####) clearly on your return package; not doing so could delay your return process. The Order Number #### can be found on your packing slip. Once your return has been confirmed received, please allow 5 - 7 business days to complete your refund process. Please note, your refund will not include any original shipping charges. You are responsible for the return cost of your order; we suggest that you use an insured & tracked method to get the item back to our warehouse.